Frequently Asked Questions
Everything you need to know about your Luna Lullaby experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Luna Lullaby ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How do I know if a product is eco-friendly?
Sustainability is at our core. Look for the 'Luna Green' badge on product pages to identify items made from organic, recycled, or ethically sourced materials.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.